PH Queen Privacy Policy: How We Protect Your Data

1Information we collect

When you create a PH Queen account or use our services, we collect several categories of information. The exact data collected depends on how you interact with the platform.

• Registration data: full name, date of birth, email address, mobile number, and home address in the Philippines.
• Identity verification documents: government-issued identification, proof of address records, and selfie or liveness data where required for account review.
• Payment records: GCash or Maya mobile wallet references, GrabPay or Coins.ph transaction references, BDO, BPI, or UnionBank account indicators, InstaPay or PESONet references, and masked Visa or Mastercard details. Full card numbers are never stored.
• Gaming and wagering activity: game sessions played, bets placed, sports markets selected, bet amounts in Philippine pesos, outcomes, and bonus usage.
• Device and connection data: IP address, browser type, device model, operating system version, and session timestamps collected automatically when you visit or log in.
• Communications: messages sent to PH Queen support, survey responses, and any information you voluntarily provide when contacting us.

2How PH Queen uses your information

Every piece of data collected by PH Queen has a defined purpose. We do not process personal information beyond what is needed for the following activities.

• Account management: creating and maintaining your PH Queen account, authenticating logins, and updating your profile when you request it.
• Payment processing: handling PHP deposits and withdrawals through supported local methods, reconciling transactions, and resolving payment disputes.
• Identity and age verification: confirming that account holders meet eligibility requirements and match submitted documents before allowing withdrawals or reviewing unusual activity.
• Service delivery: operating sports betting markets, slots, poker games, and other PH Queen features so they function correctly for your account.
• Promotions and offers: checking eligibility, applying bonuses, and tracking wagering requirements associated with PH Queen campaigns you have chosen to join.
• Fraud and security: detecting unusual login patterns, suspicious payment behaviour, duplicate account attempts, and other activity that could harm players or the platform.
• Responsible gaming: monitoring for patterns that may indicate difficulty managing play and applying account controls when requested or required under applicable rules.
• Legal and regulatory compliance: meeting record-keeping, anti-money laundering, and reporting obligations required by applicable Philippine laws and licensing conditions.
• Service improvement: analysing aggregated, anonymised platform usage to improve features, fix issues, and plan new services—without identifying individual players in this process.
• Customer support: reviewing account records and communications to resolve queries, complaints, and disputes accurately.

3Legal bases for processing

PH Queen processes personal data on the following grounds, depending on the activity involved.

• Contract performance: processing needed to provide the services you signed up for, including account operation, payments, and game delivery.
• Legal obligation: identity checks, age verification, transaction records, and reports required by applicable Philippine law or licensing conditions.
• Legitimate interests: security monitoring, fraud prevention, and service improvement activities that do not override your privacy rights.
• Consent: marketing communications and optional features where you have explicitly opted in. You may withdraw consent at any time through your account settings or by contacting support.

4Sharing of personal information

PH Queen does not sell personal data. We may share specific information with the following categories of recipients only when necessary and under appropriate safeguards.

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet partner banks, BDO, BPI, UnionBank, and Visa or Mastercard network partners receive transaction data needed to process payments you initiate.
• Identity verification partners: third-party providers used to check government-issued ID or confirm liveness where required for account review. These providers are contractually restricted to the verification purpose only.
• Technology service providers: hosting, cloud infrastructure, customer support, and analytics partners who process data on behalf of PH Queen under data processing agreements. They are not permitted to use your data for their own purposes.
• Regulatory and law enforcement authorities: where required by applicable Philippine law, a court order, or a lawful regulator request. We will notify you of such disclosures unless legally restricted from doing so.
• Business successors: in the event of a merger, acquisition, or asset transfer, personal data may be shared with the successor entity under the same protections described here.

We require all external recipients to maintain appropriate security and use your information only for the permitted purpose. We do not transfer personal data to recipients outside applicable jurisdiction without ensuring equivalent protections are in place.

5Cookies and tracking technologies

PH Queen uses cookies and similar technologies to keep your session active, remember your preferences, detect fraud, and gather anonymous usage statistics. Types of cookies used include:

• Essential cookies: required for login sessions, navigation, and core platform functionality. The website cannot operate properly without these.
• Security cookies: used to detect suspicious activity, protect against cross-site request forgery, and maintain secure authenticated sessions.
• Functional cookies: remember your language, display preferences, and previously chosen settings to make repeat visits more convenient.
• Analytics cookies: collect anonymised information about which pages are visited, how long sessions last, and how players navigate the platform. This data helps us improve PH Queen features.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality and may prevent you from logging in or completing transactions.

6Data retention

PH Queen keeps personal data only as long as the relevant purpose requires. The general retention guidelines below apply unless a longer period is required by applicable Philippine law or our licensing conditions.

• Active account records are retained for the lifetime of the account and a reasonable period after closure to handle disputes and regulatory queries.
• Transaction records, including PHP deposit and withdrawal histories, are kept for at least five years to meet anti-money laundering record-keeping requirements.
• Identity and verification documents are retained for the period required by applicable rules from the date of the last transaction or account closure, whichever is later.
• Support communications are kept for a reasonable period to resolve open matters and to improve service quality.
• Anonymised analytics data may be retained indefinitely because it cannot be linked back to any individual player.

After applicable retention periods expire, data is securely deleted or irreversibly anonymised. Requests for early deletion will be considered in light of ongoing legal or regulatory obligations.

7Your privacy rights

As a PH Queen player you have the following rights in relation to your personal data. To exercise any right, contact support at support@phqueen.best with your registered account details.

• Access: request a copy of the personal data PH Queen holds about your account.
• Correction: ask us to update or correct inaccurate information registered to your account.
• Deletion: request removal of personal data where no legal obligation requires us to keep it.
• Restriction: ask PH Queen to limit how your data is used while a correction or objection is being resolved.
• Objection: object to processing carried out on legitimate interest grounds where you have a compelling personal reason related to your particular situation.
• Portability: receive a structured, machine-readable copy of data you have provided, where technically feasible.
• Withdraw consent: cancel previously given consent for optional activities such as marketing communications without affecting the lawfulness of earlier processing.

PH Queen will respond to verified privacy requests within a reasonable timeframe. We may need to verify your identity before acting on a request to protect your account from unauthorised access.

8Security measures

PH Queen applies technical, organisational, and procedural safeguards to protect personal data from unauthorised access, loss, disclosure, or modification. These include:

• Encrypted connections (HTTPS/TLS) between players and PH Queen servers.
• Secure storage of account credentials using strong, salted hashing algorithms.
• Role-based access controls ensuring that only staff with an operational need can view personal records.
• Regular security reviews, patch management, and monitoring of platform infrastructure.
• Two-factor authentication options to help players protect their own accounts.
• Incident response procedures to contain and report significant data breaches in accordance with applicable requirements.

No security system is completely invulnerable. PH Queen will notify affected players and relevant authorities promptly in the event of a confirmed breach that poses a risk to personal rights or security.

9Children and underage players

PH Queen is strictly an adult platform. We do not knowingly collect personal information from individuals who do not meet the minimum age requirement for gaming participation. Age verification checks are applied during registration and may be repeated when unusual activity is detected.

If a parent or guardian believes a minor has registered or provided information to PH Queen, please contact support immediately. We will investigate and, where confirmed, close the account and delete associated data as quickly as possible.

10Updates to this Privacy Policy

PH Queen may update this Privacy Policy to reflect changes in how we operate, new services, revised legal requirements, or improved practices. Material updates will be communicated through the website or by notice to registered account contact details where practical.

The updated Privacy Policy takes effect from the stated revision date. Continuing to use PH Queen after the effective date means you have reviewed and accepted the revised terms. We encourage players to check this page periodically. If you have questions about any change, contact our support team directly.